Legal

Refund Policy

Last updated: July 30, 2026

7-Day Money-Back Guarantee

Not happy after subscribing? Email us within 7 days of your first payment and we'll issue a full refund — no questions asked.

1. Our Commitment

We want every coaching institute to be confident when they subscribe to B2BCampusX. We back our product with a 7-day money-back guarantee on all paid plans. If the platform isn't right for you, we'll refund your payment — no hassle.

2. When You're Eligible for a Refund

You subscribed to a paid plan within the last 7 days and are requesting a refund for the first time.
You experienced a critical technical issue caused by our platform that prevented normal use, and our support team was unable to resolve it within 72 hours.
You were charged incorrectly (duplicate charge, wrong plan amount, etc.).

3. When Refunds Are Not Applicable

Refund requests made more than 7 days after the start of a billing period.
Accounts that have exceeded the free trial period and then subscribed.
Requests citing unused features or a change of mind after 7 days.
Annual plans after 7 days of subscription start — a pro-rated credit may be offered at our discretion.
Accounts suspended or terminated due to Terms of Service violations.
SMS, WhatsApp messaging credits, or any add-on purchases (non-refundable).

4. How to Request a Refund

Email us at b2bcampusx@gmail.com with:

•Subject line: "Refund Request – [Your Institute Name]"

•Your registered email address.

•The reason for your refund request.

•Any supporting details (screenshots, error descriptions) if applicable.

We will acknowledge your request within 1 business day and process eligible refunds within 5–7 business days. Refunds are issued to the original payment method only.

5. Cancellation vs. Refund

Cancellation stops future charges. You can cancel anytime from your account settings. Your account remains active until the end of the current billing period. No partial refunds are issued for the unused portion of a subscription after 7 days.

Refund returns money for a charge already made. Refunds are only available under the conditions in Section 2 above.

6. Annual Plan Cancellation

If you purchased an annual plan and request a cancellation within 7 days of payment, you are eligible for a full refund.

After 7 days, annual plan refunds are not available by default. However, if you have a genuine reason (extended downtime caused by us, critical features no longer working, etc.), contact us and we will review the case individually. A pro-rated credit toward a future billing period may be offered.

7. Failed or Disputed Payments

If your payment fails, we will retry the charge once and notify you by email. You have a 7-day grace period to update your payment method before your account is suspended.

If you believe a charge was made in error, contact us at b2bcampusx@gmail.com before raising a dispute with your bank. Chargebacks initiated without contacting us first may result in immediate account suspension and difficulty obtaining future service.

8. Contact for Refund Queries

We aim to be fair and transparent. If you have any questions about your bill or this policy, reach out:

Email: b2bcampusx@gmail.com

Phone / WhatsApp: +91 70090 36406

We typically respond within 4 business hours during Monday–Saturday, 9 AM – 6 PM IST.

Need a refund or have billing questions?

We respond within 4 business hours.

Email Us